SME Corp. Malaysia is committed to provide services to SMEs professionally and with integrity as follows:
- To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.
- To process claims under financial assistance schemes in 20 working days upon complete documentations.
- To evaluate SCORE/M-CORE applications in 20 working days upon complete documentations.
- To provide written reply on enquiries or complaints in 3 working days from the date received.
Client Charter Achievement (Apr - Jun 2020)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 5 | 100 | - | - | 5 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | |||||
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 2 | 100 | - | - | 29 |
Client Charter Achievement (Jan - Mar 2020)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 2 | 100 | - | - | 2 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | |||||
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 95 | 100 | - | - | 95 |
Client Charter Achievement (Oct - Dec 2019)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 9 | 82 | 2 | 18 | 11 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | |||||
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 84 | 100 | - | - | 84 |
Client Charter Achievement (Jul - Sept 2019)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 11 | 92 | 1 | 8 | 12 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | |||||
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 130 | 99.24 | 1 | 0.76 | 131 |
Client Charter Achievement (Apr - June 2019)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 12 | 86 | 2 | 141 | 14 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | |||||
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 137 | 96.48 | 5 | 3.52 | 142 |
Client Charter Achievement (Jan - Mar 2019)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 17 | 81 | 4 | 19 | 21 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | 211 | 100% | NA | 100% | 211 |
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | |
||||
Client Charter Achievement (Oct - Dec 2018)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 14 | 93.3 | 1 | 6.7 | 15 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | 279 | 99.6% | 1 Fail | 0.4 % | 280 |
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | |
||||
Client Charter Achievement (Jul - Sept 2018)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 149 | 93.7 | 10 | 6.3 | 159 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | 279 | 99.6% | 1 Fail | 0.4 % | 280 |
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | |||||
Client Charter Achievement (Apr- June 2018)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 229 | 100 | - | - | 229 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | 171 Fail | 98.8% | 2 Fail | 1.2% | 171 |
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 240 | 98% | 4 | 16 | 244 |
Client Charter Achievement (Jan - Mar 2018)
No |
Client Charter |
Client Charter Achievement |
Total Achievement |
|||
| Conforming to Charter | Not Conforming to Charter |
|||||
| Total |
% |
Total |
% |
|||
| 1. |
To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. | 158 | 100 | - | - | 158 |
| 2. | To process claims under financial assistance schemes in 21 working days upon complete documentations. | 182 | 97.3% | 5 Fail | 2.7 % | 182 |
| 3. | To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. | 194 | 99% | 1 | 0.005% | 195 |
