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Clients Charter

SME Corp. Malaysia is committed to provide services to SMEs professionally and with integrity as follows:

 

  1. To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.
  2. To process claims under financial assistance schemes in 20 working days upon complete documentations.
  3. To evaluate SCORE/M-CORE applications in 20 working days upon complete documentations.
  4. To provide written reply on enquiries or complaints in 3 working days from the date received.

 

Client Charter Achievement (Apr - Jun 2020)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 5 100  -  -  5
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  2 100   -  -  
29
Client Charter Achievement (Jan - Mar 2020)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 2 100 - - 2
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  95 100   -  -  
95
Client Charter Achievement (Oct - Dec 2019)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 9 82 2 18 11
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  84  100  -  -  84
Client Charter Achievement (Jul - Sept 2019)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 11 92 1 8 12
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  130  99.24  1  0.76  
131
Client Charter Achievement (Apr - June 2019)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 12 86 2 141 14
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  137  96.48  5  3.52  142
Client Charter Achievement (Jan - Mar 2019)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.  17  81  4  19  21
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.  211  100%  NA  100% 211
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          

Client Charter Achievement (Oct - Dec 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.  14  93.3  1  6.7  15
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.  279  99.6%  1 Fail  0.4 %  280
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          

Client Charter Achievement (Jul - Sept 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.  149 93.7   10  6.3  159
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.  279  99.6%  1 Fail  0.4 %  280
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          
Client Charter Achievement (Apr- June 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 229  100  -  -  229
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.  171 Fail  98.8%  2 Fail  1.2%  171
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  240  98%  4  16  244
Client Charter Achievement (Jan - Mar 2018)



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 158 100  -  -  158
2. To process claims under financial assistance schemes in 21 working days upon complete documentations.  182  97.3%  5 Fail  2.7 %  182
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.  194  99%  1  0.005%  195

CONTACT US

SME Corporation Malaysia
Level 6, SME 1, Block B 
Platinum Sentral
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur

Info Line: 1300-30-6000
Fax Line: 03-2775 6001
Emel: info[at]smecorp[dot]gov[dot]my

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