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Bank Negara CRM Project - RFP announcement

From Monday 30 May 2016 -  08:00am
To Tuesday 31 May 2016 - 05:00pm

Replacement of BNM Customer Relationship Management (CRM) System

Bank Negara Malaysia is inviting the Principal / Partners / Distributors / Resellers / System Integrators (interested party) who fulfil the requirements listed below to submit proposal for above mentioned system.

Mandatory Requirements

Only solutions and companies meet the following requirements will be considered:

  • Off-the shelf CRM solution
  • Not a public cloud solution
  • System support and maintenance services Vendor / Partner of the proposed system must be present in Malaysia.
  • Principal and Partner / Implementer must have positive net worth for the past 3 financial years.
  • The Company and its director/s have NO pending legal cases or outstanding summons that may impact the delivery of the project.

Issuance of Request for Proposal (RFP) Document

The RFP document will be issued via e-mail to the interested party after the confirmation of the mandatory requirements with supporting documents (proof). The interested party must send an indication of interest via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the e-mail subject “[Name of Company’s] Indication of Interest for Replacement of BNM CRM System no later than on 31 May (Tuesday) 2016, 12:00 noon. UTC+08:00

RFP document fee is RM400 inclusive of GST and it is non-refundable. 

Payment must be credited into the following account:

Account Name: Bank Negara Malaysia

Account Number: 514150127067

Bank: Maybank, KL

In your indication of interest, please attach proof as per the mandatory requirements:

Requirement                                            Proof (in PDF)

Off-the shelf CRM software                                   Name of software

Not a public cloud solution                                     Confirmation from the principal

System support and maintenance services        SSM Form 24 and Form 49
Vendor / Partner of the proposed software
must be present in Malaysia. 

Positive net worth for the past 3 financial years  Declaration – The attached form  
[For Principal and Partner]

No pending legal cases, and no outstanding     Declaration - The attached form.
summons. Directors in their own personal
capacity will also need to comply with these
requirements - 

Proof of Payment (RM400)                                     A receipt copy in PDF or image file


The issuance of RFP document via e-mail is done at the interested parties own risk. Bank Negara Malaysia disclaims all liability for RFP document issued via e-mail that are not received by the interested parties.

Only the interested parties, whom have been issued the RFP document, are allowed to submit the proposal.

Delivery of Completed RFP Document

The details of the submission procedure will be stated in the RFP document. BNM shall not be responsible for any loss of RFP document or delayed RFP submission. Proof of posting shall not be accepted as evidence for the submission of the RFP documents.

BNM reserves the absolute right to select and/or short list a group of companies or otherwise reject the RFP at this RFP stage itself with no obligation to inform the Suppliers the reasons for such actions.

The closing date and time for the submission of the RFP is no later than Friday, 24 June 2016, 12:00, UTC+08:00

For enquiries, please contact:

  • Khairul Anuar Mohd Salleh - +603-9179 2306   
  • Salasiah Hasan- +603-9179 2319  
  • Norhayati Ayu Abdul Mubin - +603-26949615  
  • Hasjun Hashim - +603-26923137


Declaration - Interest Indication



SME Corporation Malaysia,
Level 6, SME 1, Block B 
Platinum Sentral
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur.

Info Line: 1300-30-6000
Fax Line: 03-2775 6001

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