Languages: Others

Clients Charter

SME Corp. Malaysia is committed to provide services to SMEs professionally and with integrity as follows:

 

  1. To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.
  2. To process claims under financial assistance schemes in 20 working days upon complete documentations.
  3. To evaluate SCORE/M-CORE applications in 20 working days upon complete documentations.
  4. To provide written reply on enquiries or complaints in 3 working days from the date received.

 

Client Charter Achievement in December 2016



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 65

90.3

7

9.7

72

2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          

Client Charter Achievement in November 2016



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 43 91.5

4

8.51

47

2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          

Client Charter Achievement in October 2016



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 32

96.9

1

3.03

33

2. To process claims under financial assistance schemes in 21 working days upon complete documentations.          
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations.          
Client Charter Achievement in September 2016
No

Client Charter

Client Charter Achievement


Total Achievement
Conforming to Charter

Not Conforming to Charter

Total %

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations.

12

52%

11 48%

23
2. To process claims under financial assistance schemes in 21 working days upon complete documentations. 36 file claims 100% - - 100%
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. 72 100% - - 72
Client Charter Achievement in August 2016
No

Client Charter

Client Charter Achievement


Total Achievement
Conforming to Charter

Not Conforming to Charter

Total %

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 61

92.4%

5

7.6%

66

2 To process claims under financial assistance schemes in 21 working days upon complete documentations. 32 file claims 100% - - 100%
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. 61 100% - - 61
Client Charter Achievement in July 2016



No



Client Charter

Client Charter Achievement




Total Achievement

Conforming to Charter Not Conforming to Charter

Total

%

Total

%

1.

To process applications under the Business Accelerator Programme (BAP) in 20 working days upon complete documentations. 42

88%

6

12%

48

2. To process claims under financial assistance schemes in 21 working days upon complete documentations. 34 file claims 100% - - 100%
3. To process applications for evaluation under SCORE/ M-Core in 20 working days upon complete documentations. 29 100% - - 29

CONTACT US

SME Corporation Malaysia,
Level 6, SME 1, Block B 
Platinum Sentral
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur.

General Line: 03-2775 6000
Fax Line: 03-2775 6001
Info Line: 1-300-30-6000
Email: info[at]smecorp[dot]gov[dot]my

Feedback Form

 

AGENCY LINKS

miti icon MIDA matrade edit 1
MPC edit MIDF edit SME Bank edit
hdc edit1 MSI edit Mai edit
malaysiagovicon    

 

 

 

ABOUT
POLICIES

SME in Malaysia

SME Perfomance & Outlook

SME Masterplan

SME Policiess

PROGRAMMES
INITIATIVES
GUIDES

Business Guides

Success Stories

Business Directory

Business Ethics

RESOURCES
CONTACT US